If you have any questions or enquiries please feel free to contact us using the details provided below or alternatively you can complete our online enquiry form also located below and we will promptly respond to your enquiry.
+61 3 5422 3795
Kyneton Day Spa & Ellenis Main Office
39 High Street,
Victoria Australia 3444
Clinician, Supplier & Franchise Enquiries
+61 417 363 116
Spa Development, Export and Consultant Services
Brian Wilson +61 410 413 010
Our Service Satisfaction Promise
Ellenis Day Spas are built on a foundation of absolute service, integrity and value. We pride ourselves in giving
every guest world class service and professionalism as well as ensuring the highest ethical and clinical standards are maintained and exceeded.
If for any reason you are not happy with your spa treatment, the attending Clinician is authorised to immediately resolve your concern. In relation to the professional products we sell, Ellenis provides a total satisfaction guarantee.
Put simply, if you don’t believe the product has performed, then we will immediately offer a replacement or a full refund even delivering the replacement product to your door if you wish!
Cancellations & Booking Refunds
Ellenis provides a full refund for pre-paid treatments or deposits if a cancellation is advised at least 24 hours prior to the scheduled booking. Bookings during weekends or peak periods may be required to be secured with a deposit or credit card.
Ellenis gift vouchers are fully flexible and do not have an expiry date. Our vouchers are sought-after gifts and we always honour the voucher, irrespective of how much time has past. For security, even when using PayPal, on line purchase of e-vouchers are sent via a separate secure system. Vouchers are despatched daily.
Ellenis Day Spas only employ fully qualified, experienced and accredited Clinicans.
All staff, including the spa owners, undergo regular competency based training and are required to undertake continuous professional development with our supplier partners.
As a professional services employer, Ellenis Day Spas honours award specified penalty rate agreements for out of hours work and as such some services may attract a surcharge for Sundays and Public Holidays.
Ellenis works closely with a number of tertiary education providers and from to time, our spas host final year interns who work under the close supervision of the Spa's Senior Clinicians.
Ellenis Day Spas have a philosophy of giving and support many local charities and organisations. We also encourage others to support the work done by organisations such as the Qantas Cabin Crew Team and the 'Walk in Her Shoes' Program both of which give practical help and hope to children in developing areas. Requests for support or sponsorship of local charities and groups should be sent via email to firstname.lastname@example.org As our focus is on providing the best possible attention to our guests and clients, Ellenis Day Spas are unable to accept telephone solicitations.
Ellenis' collection of high resolution spa photography is available to journalists and publications on request
Media visiting Victoria's Macedon Ranges are welcome to make an appointment for a familiarisation
Ellenis Day Spas supports the local CFA & encourages
Fire protection equipment purchased from and maintained
by local CFA Brigades
Ellenis Day Spas supports the the staging of firefighting aircraft
at Kyneton Airport to protect the Macedon Ranges